Frequently asked questions
Find answers to some of our most common questions. Can't find what you need? Our support team is happy to help.
Create your free account, choose a plan and add your products. Your online store is ready within minutes — no design or technical skills needed.
No. Start your 14-day free trial without a credit card. You only choose a paid plan when you are ready, and you can cancel anytime.
Accept M-Pesa, Airtel Money, Tigo Pesa, bank transfers and cards. You can take payments on your store or share a payment link on WhatsApp and Instagram. You get instant alerts when payment lands.
Yes. Connect a domain you already own like yourbusiness.co.tz, or buy one through Sokoni Pro. All plans include a free Sokoni Pro subdomain.
Yes. Add staff accounts and set roles and permissions. Your team can make sales and manage inventory while you keep full control and visibility.
Yes. Your products, sales and customer records are stored securely and backed up in the cloud. You can access everything from any device, anytime.
Yes. Sokoni Pro works on your phone, tablet and computer, so you can run your business from anywhere — in your shop, at home or on the move.
Reach our support team through the Support page, join the community for advice from other owners, or take a free course at Sokoni Academy.
Still have questions?
Our team is happy to help. Reach out and we'll get back to you quickly.