Last updated: August 2026
Sokoni Pro ("we", "us" or "our") provides tools that help businesses sell online, accept payments, manage inventory and keep records. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, use our services or contact us. By using Sokoni Pro, you agree to the practices described here.
1. Information we collect
We collect information you give us directly, information we gather automatically, and information about your activity on our platform.
Information you provide
- Account details such as your name, email address, phone number and business name.
- Business information you add, including products, prices, customer records, sales and inventory data.
- Payment details needed to process your subscription, processed securely by our payment partners.
- Messages and requests you send to our support team.
Information collected automatically
- Device and browser information such as IP address, operating system and browser type.
- Usage data such as pages visited, features used and how you interact with our platform.
- Cookies and similar technologies, as described in Section 5.
2. How we use your information
- To create and manage your account and provide the Sokoni Pro services.
- To process transactions, send receipts and keep accurate business records.
- To provide customer support and respond to your enquiries.
- To improve our products, features and user experience.
- To send important service updates, security notices and, with your consent, marketing messages.
- To detect, prevent and address fraud, abuse and security issues.
- To comply with our legal obligations.
3. How we share your information
We do not sell your personal information. We only share it in the following cases:
- Service providers: trusted partners who help us run Sokoni Pro, such as cloud hosting, payment processors and analytics providers. They only access what is needed to perform their role.
- Legal requirements: when required by law, regulation or legal process, or when we reasonably believe disclosure is necessary to protect our rights, safety or the rights of others.
- Business transfers: in the event of a merger, sale or acquisition, your information may be transferred as part of that transaction.
4. Data security
We use industry-standard security measures to protect your information, including encryption in transit and at rest, secure data centres and access controls. Your business data is backed up in the cloud so you can access it from any device. No method of transmission or storage is completely secure, so while we work hard to protect your data, we cannot guarantee absolute security.
5. Cookies
We use cookies and similar technologies to keep you signed in, remember your preferences and understand how our platform is used. You can control which cookies you allow through the cookie consent banner displayed when you first visit our website, or at any time by clicking "Cookie Settings" in the footer.
Cookie categories
We group cookies into the following categories:
| Category | Purpose | Can be disabled? |
|---|---|---|
| Strictly Necessary | Essential for the website to function. Includes session cookies, CSRF tokens and authentication cookies. Without these, the site cannot work properly. | No (always active) |
| Analytics | Help us understand how visitors interact with our website by collecting anonymous usage data. Used to improve our services and user experience. | Yes |
| Marketing | Used to deliver personalized advertisements and track campaign performance across platforms like Google Analytics, Meta Pixel and TikTok. | Yes |
Cookies we use
| Cookie | Category | Duration | Description |
|---|---|---|---|
laravel_session |
Strictly Necessary | Session | Laravel session identifier. Used to maintain your login state and session data. |
XSRF-TOKEN |
Strictly Necessary | Session | Cross-site request forgery token. Protects against malicious form submissions. |
sokoni_consent |
Strictly Necessary | 1 year | Stores your cookie consent preference so we do not ask you again. |
sokoni_consent_prefs |
Strictly Necessary | 1 year | Stores your selected cookie category preferences (analytics, marketing). |
sokoni_lang |
Strictly Necessary | Persistent | Remembers your language preference (EN/SW). |
theme |
Strictly Necessary | Persistent | Remembers your dark mode preference. |
sokoni_geo |
Analytics | 24 hours | Caches geo-location data from ip-api.com to show you local currency and pricing. |
sokoni_fx |
Analytics | Indefinite | Caches currency exchange rates for the pricing page. |
_ga, _ga_* |
Analytics | 2 years | Google Analytics cookies. Used to distinguish unique users and track page views. |
_fbp, _fbc |
Marketing | 90 days | Meta Pixel cookies. Used to measure ad effectiveness and deliver relevant ads. |
ecom_cookie |
Strictly Necessary | 182 days | CookieConsent library. Stores your cookie consent preferences in the admin panel. |
Blocking some cookies may affect how the Sokoni Pro platform works for you. Strictly necessary cookies cannot be disabled as they are essential for the website to function.
6. Data retention
We keep your information for as long as your account is active or as long as needed to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. When you request account deletion, we remove or anonymise your personal data unless we are legally required to keep it.
7. Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict certain processing of your data.
- Withdraw consent you have given at any time.
- Receive your data in a portable, machine-readable format.
To exercise any of these rights, contact us at info@sokonipro.com.
8. Children's privacy
Sokoni Pro is intended for business owners and is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party site you visit.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date above and, where appropriate, notify you through the platform. Your continued use of Sokoni Pro after changes take effect means you accept the updated policy.
11. Contact us
If you have questions or concerns about this Privacy Policy or how we handle your data, contact us at info@sokonipro.com. We are happy to help.