Privacy Policy

SokoniPro Privacy Policy

1. Introduction

Welcome to SokoniPro. We appreciate that you trust us with your personal information, and we intend to keep that trust.

This Privacy Policy explains how SokoniPro ("we," "us," or "our") collects, uses, shares, and protects information in relation to our mobile application, website, and any software provided on or in connection with SokoniPro services (collectively, the "Service"). By using our service, you understand and agree that we are providing a platform for you to post content, including photos, comments, and other materials, and to share content publicly.

2. Information Collection

To provide a seamless marketplace experience, we collect specific types of data.

A. Information You Provide Directly

• Account Data: When you sign up, we collect your name, email address, phone number, and password.

• Transaction Data: If you sell on SokoniPro, we collect delivery addresses, business registration details (for sellers), and payout preferences.

• Payment Information: We collect payment credentials (such as credit card details or mobile money numbers like M-Pesa/Airtel Money). Note: Sensitive payment data is processed by our secure third-party payment gateways and is not stored directly on our servers.

• Support: Information sent to us when you contact customer support.

B. Information Collected Automatically

• Device Information: We collect information about the device you use to access SokoniPro, including the hardware model, operating system, unique device identifiers, and mobile network information.

• Usage Data: We track how you use the site, such as pages viewed, time spent on pages, links clicked, and search queries.

• Location Data: With your permission, we may collect your precise location to show you local listings. Otherwise, we derive approximate location from your IP address.

3. Data Usage

We don't collect data just to store it. We use your information to:

• Provide the Service: Facilitate orders, process payments, and manage user accounts.

• Improve SokoniPro: Analyze usage trends to fix bugs and improve website performance.

• Personalization: Tailor the content and products we display to you based on your history and preferences.

• Communication: Send you administrative messages, order updates, security, and promotional materials (which you can opt out of).

• Safety: Verify identity, prevent fraud, and ensure the safety of our marketplace environment.

4. Data Sharing

We are not in the business of selling your personal data. We only share your data in the following circumstances:

• Service Providers: We share data with third parties who perform services on our behalf, such as cloud hosting, payment processing, and logistics/delivery partners.

• Between Users: If you purchase an item, your shipping details are shared with the seller to fulfill the order. If you are a seller, your public profile is visible to buyers.

• Legal Compliance: We may disclose information if required by law, such as in response to a subpoena, or to protect the rights and safety of SokoniPro, our users, or the public.

• Business Transfers: If SokoniPro is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that deal.

5. Data Security

We take the security of your data seriously. We use commercially reasonable safeguards to protect your information, including:

• Encryption: We use SSL/TLS encryption for data in transit.

• Access Control: Access to personal data is restricted to employees and contractors who strictly need it to perform their jobs.

• Vulnerability Scans: We regularly scan our systems for security vulnerabilities.

Disclaimer: While we work hard to protect your data, no security system is impenetrable. We cannot guarantee the absolute security of our databases.

6. User Choices

You have control over your information:

• Account Settings: You can update or correct your profile information at any time via the "Settings" page.

• Marketing Communications: You can opt out of promotional emails by clicking the "Unsubscribe" link at the bottom of our emails.

• Location: You can disable location services through your mobile device settings.¹

7. Cookies and Tracking Technologies

We use cookies and similar technologies (like web beacons and pixels) to track user activity.

• Essential Cookies: Required for the site to function (e.g., keeping you logged in).

• Analytics Cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).

• Advertising Cookies: Used to deliver relevant advertisements to you on and off our service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly without cookies.

8. Third-Party Links

Our service may contain links to third-party websites or services that are not owned or controlled by SokoniPro. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any site you visit.

9. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• Active Accounts: We retain data while your account is active.

• Deleted Accounts: Upon request, we delete your data unless we are legally required to retain transaction records for tax or audit purposes (typically 5–7 years).

10. Legal Basis and Compliance

We process your personal data under the following legal bases:

• Contract: To fulfill our obligations to you (e.g., processing an order).

• Consent: When you have given us clear permission (e.g., subscribing to a newsletter).

• Legitimate Interest: To improve our services and prevent fraud.

• Legal Obligation: To comply with tax and consumer protection laws.

Your Rights: Depending on your jurisdiction (such as GDPR in Europe or relevant Data Protection Acts in Africa), you may have the right to access, rectify, port, or erase your personal data.

11. Updates to the Privacy Policy

We may update this policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our website prior to the change becoming effective. Your continued use of the Service after the changes constitutes your acceptance of the new policy.

12. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: info@sokonipro.com

• Physical Address:  Dar es Salaam

• Phone: 0616506030